- #DOWNLOAD CISCO PCM RINGTONES HOW TO#
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Everything is standard here, and the sequence is the same as you set up a regular MOH file.
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So, at the first stage, we need to download and configure the MOH file with ringback tone in our CUCM. It should be noted that you can play any other message (wav-file), such as "Call is sent to the agent.", instead of the file with ringback. The name of the file is ringback.wav and we will use it in our example.
#DOWNLOAD CISCO PCM RINGTONES HOW TO#
How to play a ringback tone during the call to the agent will be discussed in this post.īecause changing the algorithm of sending the call to the agent (ie, the fact of transfer) is not possible in CUCM/UCCX, then in order to solve the problem we will substitute the existing MOH file with the MOH file playing ringback. But very often customers do not like it, and they want to hear a ringback tone instead of MOH. That's why the caller hears Music On Hold (MOH), that is natural.
The problem is that when a call is sent to an agent, in fact, CUCM performs a call transfer, and therefore the caller is put on hold (it is done by CUCM). When it came up, the ring was on the phone and looked and sounded just like any other ring.Today we talk about a scenario for you UCCX, which implements the ability to send the ringback tone to the caller when the call is sent to the agent, and the agent's phone rings. I modified the RingList.xml and added my raw PCM to the directory, and rebooted my phone again. I then used a TFTP client program to download them from the old server. When the phone requested files, I saw them in the log. I started my new server with verbosity turned way up, and rebooted the phone (well, I unplugged it and plugged it back in). Now, it was just a matter of figuring out what files I needed to get from the old TFTP server. We’ll need it later, and you should probably store it in a safe place, just in case something dies sometime down the road.
When all was said and done, I had my ringtone in the right format. The first ringtone only plays the Cisco VoIP phone ringing once.
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Half an hour later, I had two free applications: wavetools, “a library consisting of 8 programs for manipulating mono WAV files” that let me resample the file to 8000 Hz and cut it to 16080 samples (the maximum length), and AFsp, which then converted it to a raw PCM. I wasn’t sure what to do about “uLaw compression” or “Raw PCM”, But I figured it probably wasn’t going to be extremely hard. The file format requirements at the bottom were a little challenging, though. There are a number of rings already on the phones at work, and they’re apparently fairly programmable, so I wasn’t surprised when a couple quick searches led me to a document explaining how to make custom rings for the Cisco IP phone model 7960. The first step was to figure out if this was even possible. After I remembered that I have the exact same phone at work, I decided to see if I could get this ring on my desk phone. Yesterday, I was surfing through the “24” tag on when I found a site that had the ring that CTU uses in several formats. Cisco IP phone custom rings 2:33 pm Published by Plutor